How to delete your Medroco account
You can delete your account in the Medroco apps or on the web without using an app. Deletion is complete once you confirm it through the link we send to your email.
Steps to delete
- Open the account deletion page with the button below and sign in with your Medroco account.
- Read what will be deleted and what will be kept, then enter your password to confirm.
- Open the confirmation link sent to your email within 60 minutes.
- Confirm the deletion one last time on the page that opens. Your account is deleted right away and we send you a notification email.
If you have uninstalled the app, use this method; the process is the same as in the app.
- In the Medroco app, open Account Settings from your profile menu and tap Delete Account.
- Read what will be deleted and what will be kept, then enter your password to confirm.
- Open the confirmation link sent to your email within 60 minutes.
- Confirm the deletion one last time on the page that opens. Your account is deleted right away and we send you a notification email.
Your account is deleted only if you confirm through the link in the email. If you do not confirm, your account stays as it is.
What is deleted and what is kept?
Deleted right away
- Your identity and contact details: name, email, phone, username, password and profile photo.
- The information in your expert or organization profile: address, phone, CV and education; for organizations, contact details, tax number, IBAN and logo.
- Your health data: measurements, reports and report files, expert recommendations, messages and their attachments.
- Your support requests and their attachments, and your saved address and billing details.
- Your sessions, notification tokens and expert connections. Personal devices registered to your account are removed from it.
Kept as required by law
Only authorized staff can access these records, and they are deleted automatically when the period ends.
- Order, invoice, return and withdrawal, payment and subscription payment records, and your distance sales and preliminary information approvals: 10 years from the end of the year the document belongs to (Turkish Commercial Code art. 82).
- Sign in and IP records, including sign in attempts: 1 year (Law No. 5651 art. 5).
- A deletion record containing only the account number and date: 3 years (Regulation on the Deletion, Destruction or Anonymization of Personal Data art. 7).
- Backups: up to 2 years. They are encrypted and deleted automatically when the period ends.
Your deletion request is completed within 30 days at the latest; once you confirm through the link in the email, your account is deleted right away.
Deletion cannot be undone; a deleted account and its information cannot be restored.
Your subscriptions
- A subscription you started on medroco.com is cancelled automatically when your account is deleted.
- We turn off renewal of your Google Play subscription when your account is deleted; you will not be charged again.
- We cannot cancel your App Store subscription, and deleting your account does not stop it. To avoid further charges, cancel the subscription in the App Store, ideally before deleting your account.
Special cases
If your account is managed by an expert or organization, they are responsible for your data and only they can delete your account; contact them to have it deleted. An account deleted by its manager can be restored within 30 days, after which it is permanently deleted.
If you delete your expert or organization account, the accounts you manage are deleted too.
If you delete your expert account, the messages you wrote to your clients stay with them, shown as written by “Deleted User”.
If you have forgotten your password, you can set a new one with the “Forgot password” link on the sign in screen. If you still cannot access your account, write to info@medroco.com.
Your other rights regarding your personal data are described in the Privacy Policy.