Preliminary Information Form

Last updated: 12 October 2026 This English text is provided for convenience. In case of any discrepancy, the Turkish version prevails. This form is provided to inform the Buyer before the contract is concluded, as required by Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. 1. SELLER Legal name: Medroco Medikal Robotik Anonim Şirketi Central Registration System (MERSİS) no: 0614145362600001 Address: Orta Mahalle, Kavaklar Caddesi No:15, Ofisada Plaza, Adapazarı / Sakarya, Türkiye Phone: +90 546 207 97 50 Email: [email protected] Websites: medroco.com and membership.medroco.com 2. MAIN FEATURES OF THE PRODUCT OR SERVICE The name, type, quantity and main features of the product or service are shown on the product or package page and in the order summary. - Physical products (e.g. VivePad and its accessories) are delivered by courier. - Digital services (Medroco One subscriptions) become active in the account immediately upon payment confirmation and renew automatically at the end of the chosen period. 3. PRICE, PAYMENT AND COSTS The price including VAT, any discounts, the shipping fee and the total amount payable are shown in the order summary. Payment is collected in Turkish lira by credit or debit card through iyzico, a licensed payment institution; card details are not passed to the Seller. For subscriptions, the renewal fee is charged at the start of each period to the card the Buyer agreed to store. Unless stated otherwise, shipping within Türkiye is free and no other costs are charged to the Buyer. 4. DELIVERY Physical products are delivered by courier to the Buyer's address in Türkiye within the period stated on the product page or in the order summary, and in any case within 30 days of order confirmation. Digital services are available immediately upon payment confirmation. 5. SUBSCRIPTION TERM, RENEWAL AND CANCELLATION A subscription is concluded for the chosen period (monthly or yearly) and renews automatically for the same period unless the Buyer cancels. For packages with a free trial, the first charge is made at the end of the trial; nothing is charged if the Buyer cancels during the trial. The Buyer may cancel at any time under membership.medroco.com > Profile > My Subscription. After cancellation no further charges are made, access continues until the end of the paid period, and no partial refunds are given for a paid period. 6. RIGHT OF WITHDRAWAL Physical products: the Buyer may withdraw within 14 days of receiving the product, without giving a reason and without penalty. The withdrawal notice is sent within this period by email to [email protected] or in writing to the Seller's address. The product is returned to the Seller within 10 days of the notice; return shipping is paid by the Seller. All amounts collected are refunded to the original payment method within 14 days of the Seller receiving the notice. The Buyer is not liable for changes caused by using the product in line with its instructions. Digital services: under Article 15(1)(ğ) and (h) of the Distance Contracts Regulation, there is no right of withdrawal for services performed instantly in electronic form and started, with the Buyer's consent, before the withdrawal period ends. The Buyer's right to cancel the subscription at any time is unaffected. The right of withdrawal also does not apply to products made to the Buyer's personal needs or in the other cases listed in Article 15 of the Regulation. 7. MODEL WITHDRAWAL FORM (Complete and return this form only if you wish to withdraw from the contract.) To: Medroco Medikal Robotik Anonim Şirketi, Orta Mahalle, Kavaklar Caddesi No:15, Ofisada Plaza, Adapazarı / Sakarya, Türkiye – +90 546 207 97 50 – [email protected] I hereby give notice that I withdraw from the contract for the sale of the following products. Order number: Ordered on / Received on: Product(s): Name: Address: Signature (only if sent on paper): Date: 8. WARRANTY, COMPLAINTS AND DISPUTES Physical products carry a 2-year warranty from delivery. For defective products, the Buyer may exercise the elective rights under Article 11 of Law No. 6502. Complaints can be sent to [email protected]. Disputes fall within the jurisdiction of the Consumer Arbitration Committees up to the monetary limits announced by the Ministry of Trade, and of the Consumer Courts above those limits. 9. CONFIRMATION Before completing the order or subscription, the Buyer confirms electronically that they have read this Preliminary Information Form and have been informed of the main features of the product or service, the price, payment, delivery, subscription renewal and cancellation terms, and the right of withdrawal.