Service and Warranty
Request service
Having a problem with your device? Fill in the form and we will review your request and email you the service and shipping steps.
Before you start
- The serial number is printed on the label under the device. You can also find it in the Medroco app under My Devices.
- The user manual and warranty terms are on the device page. Scan the QR code on the label or open the link below. VivePad manual and warranty terms
- Many issues can be solved with the troubleshooting steps in the manual, so we recommend a quick look before you send a request.
Request form
What happens next?
- Your request reaches our team and we reply by email within two business days.
- If needed, we solve the issue together remotely or send you shipping details so you can send the device in for service.
- Repairs covered by the warranty are done free of charge under the warranty terms; for anything outside the warranty, we contact you before any work starts.