Delivery & Returns

Last updated: 12 October 2026 This English text is provided for convenience. In case of any discrepancy, the Turkish version prevails. This page summarises the delivery, cancellation, withdrawal and refund terms for purchases from Medroco Medikal Robotik A.Ş. on medroco.com and membership.medroco.com. Full details are in the Distance Selling Agreement and the Preliminary Information Form. 1. PHYSICAL PRODUCTS (VivePad and accessories) Delivery - We deliver to addresses in Türkiye with a contracted courier. - Products are delivered within the period stated on the product page or in the order summary, and in any case within 30 days of order confirmation. - Unless stated otherwise, shipping within Türkiye is free. - You can follow your order and tracking information on the medroco.com order tracking page and under membership.medroco.com > My Orders. - Please check the parcel on delivery. Damage in transit is Medroco's responsibility; you may refuse a damaged parcel or have the courier record the damage. Cancelling an order - You can cancel an order that has not yet shipped by writing to [email protected]. The full amount is refunded within 14 days at the latest. Withdrawal and returns - You can return a product within 14 days of receiving it, without giving a reason and without any penalty. - Just email [email protected] with your order number. We will send you the return shipping details; return shipping is paid by Medroco. - Please send the product back, with its box, accessories and invoice if any, within 10 days of your notice. - The full amount you paid is refunded to your card within 14 days of us receiving your withdrawal notice. How long it takes to appear depends on your bank. - You are not liable for changes caused by trying the product in line with its instructions, but you are liable for loss in value caused by other use. Warranty and defective products - Our physical products carry a 2-year warranty from delivery. - If your product is faulty or defective, email [email protected]. Under Article 11 of Law No. 6502 you may choose free repair, replacement with a non-defective equivalent, a price reduction, or withdrawal from the contract. 2. DIGITAL SERVICES (Medroco One subscriptions) Delivery - Your subscription becomes active in your account immediately upon payment confirmation; there is no physical delivery. Renewal and cancellation - Unless you cancel, your subscription renews automatically for the same period at the end of each billing period. - You can cancel at any time in one step under membership.medroco.com > Profile > My Subscription. After cancellation no further charges are made and you keep access until the end of the period you have paid for. - For packages with a free trial, nothing is charged if you cancel before the trial ends. Refunds - Under Article 15 of the Distance Contracts Regulation, there is no right of withdrawal for digital services performed instantly and started immediately with your consent; no partial refunds are given for a paid period. - If you are charged twice, charged the wrong amount, or charged after cancelling, email [email protected] and the full incorrect amount will be refunded. - Cancellations and refunds of in-app purchases made through the App Store or Google Play are subject to that store's rules and can only be made from your store account. 3. CONTACT Medroco Medikal Robotik Anonim Şirketi Orta Mahalle, Kavaklar Caddesi No:15, Ofisada Plaza, Adapazarı / Sakarya, Türkiye Phone: +90 546 207 97 50 Email: [email protected]