VivePad Rental Agreement: Consumer Annex

Last updated: 9 November 2026 This English text is provided for convenience. In case of any discrepancy, the Turkish version prevails. This annex is an integral part of the VivePad Rental Agreement and applies only to Lessees renting as consumers. The terms "MEDROCO" and "Lessee" used in this annex have the meaning given in the agreement. If the annex and the agreement differ, the provision more favourable to the consumer prevails. PART A. PRELIMINARY INFORMATION FORM This form is provided to inform the Lessee before the rental agreement is concluded, as required by Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. A.1 LESSOR Legal name: Medroco Medikal Robotik Anonim Şirketi Central Registration System (MERSİS) no: 0614145362600001 Address: Orta Mahalle, Kavaklar Caddesi No:15, Ofisada Plaza, Adapazarı / Sakarya, Türkiye Phone: +90 546 207 97 50 Email: [email protected] Website: medroco.com A.2 RENTED PRODUCT AND SERVICE - VivePad VPC02 portable force platform, 1 unit; delivered by courier together with its accessories, box and user manual. - The Medroco subscription package chosen by the Lessee during the order (optional). The package is activated when the device is delivered and linked to the account, and continues as long as the rental continues. A.3 PRICE, PAYMENT AND COSTS - Monthly rent: the sum of the USD 240 device rent and the monthly price of the chosen subscription package. The amounts include VAT. - Payment is made in Turkish lira; the TRY equivalent is calculated using the foreign exchange selling rate of the Central Bank of the Republic of Türkiye (CBRT) on the invoice date. - The first 3 rental months are the "prepaid initial rental period". The amount for this period is paid in advance and in a single payment during the order; it is not refunded, except under the right of withdrawal (Part B). If no package is chosen, the prepaid amount is the equivalent of USD 720. - From the fourth rental month onwards, the amount for each rental month is collected automatically from the saved card at the start of that month through iyzico. Card details are not passed to MEDROCO. - No deposit is taken. Delivery within Türkiye and return shipping at the end of the rental are free of charge. No other cost is charged to the Lessee. - The order summary shows the prepaid amount and the monthly amount separately. A.4 DELIVERY The device is delivered by courier to the address in Türkiye given by the Lessee, within the period stated in the order summary and in any case within 30 days of the order confirmation at the latest. A.5 TERM AND TERMINATION - The agreement is for an indefinite term. - The rental may end at the earliest at the end of the prepaid initial rental period (the first 3 months). Even if the device is returned or notice is given during that period, the prepaid amount is not refunded, except under the right of withdrawal. - There is no commitment after the first 3 months. The Lessee may end the rental in any rental month by written notice from the account page on medroco.com or to [email protected]. Notices are processed within 7 days at the latest. If notice is given before the next rental month starts, no new charge is made. - Outside the withdrawal period, no refund is made for the remaining days of a paid rental period. - The device is returned by the courier notified by MEDROCO by email within 5 business days at the latest from the date the rental ends. A.6 LATE PAYMENT If the automatic charge fails, the charge is retried on the 3rd, 5th and 8th days of delay and the Lessee is informed by email. On the 10th day a written notice is sent. If the debt is not paid, on the 20th day the device is locked remotely and the subscription package is suspended; on the 30th day the agreement is terminated and the return of the device is requested. Details are set out in Article 12 of the agreement. A.7 RIGHT OF WITHDRAWAL Under the conditions in Part B, the Lessee may withdraw from the agreement within 14 days of the delivery date of the device without giving any reason and without paying any penalty. A.8 WARRANTY, COMPLAINTS AND DISPUTES - Faults arising from manufacturing and materials are repaired free of charge throughout the rental period. If the device is defective, the Lessee may exercise the elective rights under Article 11 of Law No. 6502. - Complaints and requests are sent to [email protected]. - Disputes are heard by the Consumer Arbitration Committees within the monetary limits announced by the Ministry of Trade, and by the Consumer Courts above those limits. A.9 APPROVAL Before completing the order, the Lessee confirms electronically that they have read this form and have been informed about the main characteristics of the product and service, the price, payment, delivery, term, termination and the right of withdrawal. The form and the agreement are sent to the Lessee by email after the order. PART B. RIGHT OF WITHDRAWAL B.1 The Lessee has the right to withdraw from the agreement within 14 days of receiving the device, without giving any reason and without paying any penalty. The right of withdrawal covers the device rental together with the subscription package provided under the rental. B.2 Notice of withdrawal is given within this period from the account page on medroco.com, by email to [email protected], or in writing to MEDROCO's address. Using the form in Part C is not mandatory. It is sufficient for the notice to be sent within the period. B.3 MEDROCO confirms receipt of the notice of withdrawal to the Lessee by email and sends the return shipping instructions. B.4 The Lessee sends the device back, together with all accessories and the box, by the courier notified by MEDROCO within 10 days of the notice of withdrawal. Return shipping costs are borne by MEDROCO. B.5 The full prepaid amount is refunded within 14 days at the latest from the date the notice of withdrawal reaches MEDROCO, to the card used for payment and without any cost to the Lessee. No new charge is made after withdrawal. B.6 If the Lessee uses the device in line with the user manual, the Lessee is not liable for changes and deterioration occurring during the withdrawal period. For damage arising from use contrary to the manual, Article 10 of the agreement applies. B.7 On withdrawal, the subscription package provided under the rental also ends. Measurements and records in the account are not deleted. PART C. WITHDRAWAL FORM (Please complete and send this form only if you wish to exercise your right of withdrawal from the agreement.) To: Medroco Medikal Robotik Anonim Şirketi, Orta Mahalle, Kavaklar Caddesi No:15, Ofisada Plaza, Adapazarı / Sakarya, Türkiye, +90 546 207 97 50, [email protected] With this form, I give notice that I exercise my right of withdrawal from the VivePad rental agreement whose details are given below. Order number: Order date / Delivery date: Device serial number: Full name: Address: Signature (only if sent on paper): Date: