Terms of Service

Last updated: 12 October 2026 This English text is provided for convenience. In case of any discrepancy, the Turkish version prevails. 1. PARTIES AND SUBJECT These Terms of Service (the "Agreement") are concluded between Medroco Medikal Robotik Anonim Şirketi ("Medroco") and any person ("User") who registers for or uses the Medroco One platform, the medroco.com and membership.medroco.com websites, Medroco's web panels, mobile and desktop apps, games and device software (the "Platform"). The Agreement sets out the terms of use of the Platform and the rights and obligations of the parties. Medroco contact details: Orta Mahalle, Kavaklar Caddesi No:15, Ofisada Plaza, Adapazarı / Sakarya, Türkiye – +90 546 207 97 50 – [email protected] 2. MEMBERSHIP 2.1. Membership is established by completing the registration form, accepting this Agreement and, where required, verifying the email address. 2.2. The User confirms that the registration details are accurate and up to date and, if under 18, that they have the consent of a parent or guardian. 2.3. The User is responsible for keeping account details and the password confidential. Any unauthorised use must be reported immediately to [email protected]. 2.4. Expert and institution accounts are activated after verification by Medroco. 2.5. Accounts opened by experts or institutions on behalf of other people are also subject to the Managed Account Agreement. 3. USE OF THE PLATFORM 3.1. Medroco grants the User the right to use the Platform in accordance with this Agreement and the User's subscription package. This right is personal, non-transferable and non-exclusive. 3.2. The User agrees not to use the Platform for unlawful purposes, not to try to access other users' accounts, not to do anything that would compromise the security or operation of the Platform, not to reverse-engineer the software, not to collect data from the Platform by automated means, and not to upload other people's personal data without authorisation. 3.3. The User decides whether to share measurement data with experts and may withdraw any permission at any time. 4. HEALTH NOTICE 4.1. The analyses, reports, exercises and games on the Platform are intended for information, exercise and performance tracking; they do not replace medical diagnosis, treatment or the assessment of a healthcare professional. 4.2. Before starting exercises, the User should make sure their health allows it, consult a doctor where necessary, and stop immediately in case of pain, dizziness or similar symptoms. 4.3. Devices must be used in accordance with the user manual, on a flat and non-slip surface. 4.4. Opinions and recommendations given by experts through the Platform are the professional responsibility of the expert concerned. Medroco provides the technical infrastructure that connects experts and users. 5. SUBSCRIPTIONS AND FEES 5.1. Some Platform features require a paid subscription. Package contents and prices are shown on the purchase screen. 5.2. Purchases made on the web are subject to the Distance Selling Agreement and the Preliminary Information Form; purchases made through the App Store or Google Play are also subject to the terms of that store. 5.3. Medroco may change package contents and prices for the future. A price change applies to existing subscriptions only after prior notice and from the next renewal period. 6. INTELLECTUAL PROPERTY The software, designs, games, texts, images, trademarks and logos on the Platform belong to Medroco or its licensors. The User may not copy, reproduce, distribute, modify or use them commercially without Medroco's written permission. The User's measurement data belongs to the User; Medroco processes it in accordance with the Privacy Policy. 7. PERSONAL DATA Personal data is processed under the Privacy Policy published at medroco.com/en/privacy. 8. SERVICE CONTINUITY AND LIABILITY 8.1. Medroco takes reasonable care to keep the Platform running without interruption or error. Interruptions may occur due to maintenance, updates, internet infrastructure, third-party services or force majeure; planned maintenance is announced in advance where possible. 8.2. Medroco takes reasonable technical and organisational measures, including backups, to keep data secure. 8.3. Medroco is not liable for damage resulting from use of the Platform contrary to this Agreement, the user manuals or the health notices. This does not limit Medroco's liability for intent or gross negligence, or under consumer law. 9. SUSPENSION AND TERMINATION 9.1. The User may close their account at any time in the account settings on the Platform or by writing to [email protected]. 9.2. In case of use contrary to this Agreement or the law, Medroco warns the User; in case of serious or repeated breaches, it may suspend or close the account without warning. If an account is closed without justification, any paid but unused subscription fee is refunded. 9.3. Cancelling a paid subscription does not close the account. 10. CHANGES Medroco may update this Agreement. Changes that materially affect the User's rights and obligations are announced by email or in-app notice a reasonable time before they take effect. A User who does not accept a change may close their account. 11. NOTICES Notices between the parties are sent by email to the User's registered email address and to [email protected]. 12. GOVERNING LAW AND JURISDICTION This Agreement is governed by Turkish law. For Users who are consumers, the Consumer Arbitration Committees and Consumer Courts have jurisdiction; for other Users, the courts and enforcement offices of Sakarya have jurisdiction. 13. EFFECT By accepting this Agreement electronically during registration, the User accepts all of its provisions. The Agreement remains in force for as long as the membership continues.